Order Tracking

Thank you for shopping at Mahchi Alpaca. Order confirmations are sent via email. You will receive your order confirmation within 24 hours of placing your order. Once your package has left our warehouse, a shipping confirmation email will be sent. The shipping confirmation may include a tracking number if the carrier offers this service. Please check your spam/junk mail folder for confirmation emails.

Disclaimer of Liability

We reserve the right to change rates or shipping methods at any time. Some promotions may exclude certain shipping options. Any reduced shipping promotions are a benefit, not an obligation on our part. We are not obligated to offer any shipping method or price. We reserve all rights to structure promotions and sales as we see fit.

Domestic Shipping

All orders within the continental United States with free ground shipping selected are shipped via DHL.

Customers are responsible for all shipping and handling charges. Mahchi Alpaca is not responsible for delays in shipping dates due to inclement weather.

Shipping Information to the United States

Ground shipments: Will arrive in 5-6 business days after order processing, via DHL.

Note: Shipping methods offered during checkout may vary depending on delivery address. Some promotions may exclude shipping options.

Order Processing

If you place your order before 2 PM ET Monday through Friday (excluding holidays), we begin processing your order the same day. If you place it after 2 PM ET, we begin processing the next business day. We process orders within 1-2 business days after credit card verification.

Shipping to PO Boxes and Military Addresses

We will not ship orders to PO Boxes.

Additional Shipping Details

We will ship orders to the address you provide as long as it meets the address requirements at the time of purchase. Upon delivery of your items to the carrier, you assume the risk of loss as well as ownership of items purchased through the website, and are responsible for filing any claims with the carrier for damaged and/or lost shipments. If you refuse delivery of your order, it will be returned to our warehouse and you will be refunded the merchandise and taxes paid. Shipping charges are non-refundable.

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